Shipping & Returns
All Connie Muir Art pieces are made to order and fulfilled through our trusted print partner. We currently ship within Australia only.
Processing Times
As our artwork is made to order, production times vary depending on the product selected and current order volumes.
Our estimated production times are:
Fine Art Prints: 48–72 hours
Framed Prints: 48–72 hours
Canvas Prints: 72–120 hours
These time frames are estimates and may be slightly longer during busy periods, public holidays, or periods of high order volume.
Delivery
Once your order has been produced and dispatched, delivery generally takes approximately 2–5 working days.
Delivery time frames are estimates and may vary depending on your delivery location, courier delays, or other circumstances outside of our control.
Shipping Costs
We offer free shipping on our Digital Art pieces.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available for your order.
If you have not received your tracking information or have any questions regarding your delivery, please contact us.
Returns & Refunds
As our artwork is made to order, we have a specific returns and cancellation policy.
Change of Mind
We do not accept returns or offer refunds for change-of-mind purchases.
As each piece is made to order, we are unable to accept the return of an item simply because you have changed your mind.
Order Cancellations
If you change your mind about your order, you may request to cancel it within 24 hours of placing your order.
Orders are sent to production shortly after being placed. Once production has started, we are unable to cancel or modify the order.
We therefore recommend contacting us as soon as possible if you need to cancel your order.
Damaged Items
While we take care to ensure your artwork is produced and packaged securely, damage can occasionally occur during transit.
If your order arrives damaged, please contact us within 5 days of receiving your order.
Please include:
Your order number
Clear photographs of the damaged artwork
Clear photographs of the packaging
A brief description of the damage
Once we have received the required information, we will assess the issue and lodge a complaint with our production and delivery partner where appropriate.
Depending on the circumstances, you may be entitled to a refund or replacement/reprint.
Please do not dispose of the damaged item or packaging until we have advised you to do so, as photographs or further information may be required to assess the claim.
Incorrect Orders
If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photographs of the item received.
We will review the issue and, where appropriate, arrange a replacement or refund.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.
If a product has a major fault or does not meet the consumer guarantees provided under Australian Consumer Law, you may be entitled to remedies available under the law.
Our returns and refund policy does not affect any rights you may have under Australian Consumer Law.
Contact Us
If you have any questions about your order, shipping, returns or refunds, please contact us via our Contact Us page.
We're always happy to help with any questions or concerns regarding your order.