Frequently Asked Questions
Have a question about our artwork, products, shipping or returns? You’ll find some of our most frequently asked questions below. If you can’t find what you’re looking for, please get in touch with us through our Contact Us page.
What products do you sell?
We currently offer our original art prints collection as fine art prints, framed prints and stretched canvas.
What sizes are available?
We currently offer the following sizes:
Square
Small: 50 × 50 cm (20 × 20")
Medium: 75 × 75 cm (30 × 30")
Large: 100 × 100 cm (40 × 40")
Portrait & Landscape
Small: 40 × 50 cm (16 × 20")
Medium: 60 × 75 cm (24 × 30")
Large: 80 × 100 cm (32 × 40")
What materials can I choose from?
Our artwork is available in three options:
Classic Frame
Enhanced Matte Art Paper
Stretched Canvas
What frame colours are available?
Our Classic Frames are available in:
White
Natural
Light Grey
Dark Grey
Brown
Black
Antique Gold
Antique Silver
Do you offer custom sizes?
At this time, we don't offer custom sizes. Our artwork is currently available in the sizes listed on each product page.
Are the artworks original?
Yes. All artwork available through Connie Muir Art is original artwork created by us.
Are the artworks digitally created or hand-painted?
Our artwork is digitally created. Each piece is designed digitally and prepared specifically for professional printing.
Where are the products produced?
Our products are currently produced in Australia.
Where do you ship?
We currently ship within Australia only.
How much is shipping?
Shipping is free on all orders.
How long does production take?
Production times can vary depending on order volumes, but our usual production times in Australia are:
Fine Art Prints48–72 hours
Framed Prints48–72 hours
Canvas Prints72–120 hours
These time frames are estimates and may be slightly longer during particularly busy periods.
How long does delivery take?
Once your order has been produced and dispatched, delivery generally takes approximately 2–5 working days.
Please note that delivery times are estimates and may vary depending on the delivery location and courier.
Will I receive tracking information?
Once your order has been dispatched, tracking information will be provided where tracking is available for your order.
What happens if my order arrives damaged?
We take great care in producing and packaging your artwork. However, if your order arrives damaged during transit, please contact us within 5 days of receiving your order.
Please include clear photographs of the damaged product and packaging so we can investigate the issue and lodge a complaint with our production and delivery partner.
Depending on the circumstances, you may be entitled to a refund or replacement/reprint.
Do you accept returns?
As our products are made to order, we do not accept returns for change of mind.
However, if your order arrives damaged during transit, please contact us within 5 days of receiving your order with photographic evidence. We will then investigate the issue and determine whether a refund or replacement/reprint is appropriate.
Can I cancel my order?
If you change your mind, you can request to cancel your order within 24 hours of placing it.
As orders are sent to production shortly after being placed, we cannot guarantee that a cancellation will be possible after this time. Once production has started, we are unable to cancel or modify the order.
Can I get a refund if I change my mind?
Unfortunately, we do not offer refunds for change-of-mind purchases.
As our products are made to order, we are unable to accept them back once production has begun.
If your order arrives damaged or faulty, please contact us within 5 days of receiving it so we can look into the issue.
Still Have a Question?
If you can't find the answer you're looking for, we'd love to hear from you.
Please visit our Contact Us page and send us a message. We'll get back to you as soon as we can.